The German language version is under development. . .

Unsere deutschsprachige Kundenbetreuung undunser Engineering unterstütz Sie gerne direktund lokal.
Wir freuen uns auf Ihre Anfrage.

Kontaktadresse Deutschland
Telefon:+49 (0)7531 8914 993
Email:[email protected]
Adresse:Lohnerhofstrasse 278467 Konstanz

Büro Schweiz und Kontakt ?sterreich
Telefon:+41 (0)71 669 17 85
Email:[email protected]
Adresse:Oberstrasse 48274 T?gerwile

Current Location:Home > Help Guide > Shopping Guide > Frequent Questions
Can I order item in online store by phone?
Telephone order service is not available. Please place your order online after registration. The order guidance will help you make a purchase online.
I can not find the item in the online store. Is there a way to find more products?
Not all Finecables products are available in the online store. If you can not find the items in the online store, you can submit your inquiry online whether or not you can find the needed item in"Product" directory. You can also contact Finecables sales branches and agents to inquiry your requirement.
The quantity in the online store does not meet my requirement, how to do ?
You can find the needed items in the "Products" diectory of this website and send the requirements by online inquiry application, or you can contact the sales branches and agents to handle your requirements.
Is it possible more than two shipments for one order?
If you have more than one itema in the same order, the lead time of this order depends on the longest lead time item. The order won't be splitted to multiple shipments
Order status still shows unpaid even payment is paid successful , how to do?
The third-party payment platform or bank may delay the confirmation of payment. Therefore, the payment status of the order is not updated timely. You can check the payment status a few moment later. In case the problem is still not solver and the payment is confirmed, please send the relevant payment proof and the correspondent order number to the customer service center (email [email protected]),
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